All items come with a 30 day satisfaction guarantee. A full refund will be issued upon receipt of a returned product. COMPLETED CUSTOM ORDERS ARE NOT SUBJECT TO RETURNS, however our lifetime leather guarantee will always apply. Customer is responsible for return shipping fees.

Custom order deposits will be refunded in the event of a cancellation, provided that work has not begun on the order. Deposits are invested in material costs, and once materials are purchased for a build, a deposit will not be refunded.